Exodec 229 (Pty) Ltd FSP 43212 disclosure in terms of the FAIS act
Your policy is administered by Exodec 229 (Pty) Ltd, Registration No: 2016/486897/07 coverted from 2011/008688/23 a licensed funeral policy administrator, license No: 43212. Marieta Pretorius is the responsible person for Exodec 229 (Pty) Ltd, and should you wish to complain regarding your policy, she will be the person to whom you will address your complaint in writing. She can be contacted at:
Tel No: 076 768 2691
Fax: 086 608 7594
P.O. Box 934, Meyerton, 1960
The compliance of Exodec 229 (Pty) Ltd is monitored by Leona Prinsloo and her contact details are as follows:
Tel No: 0126646257
Fax No: 086 638 1067
Email Address: firstname.lastname@example.org
Your policy is underwritten by Constantia, and it forms part of the Constantia Life. Their Contract details are as follows:
Physical Address: Nicole Main Office Park, 2 Bruton Road, Bryanston 2191
Postal Address: P.O.Box 3518, Cramerview
Should these two parties above be unable to address your concern to your satisfaction, you could lay a complaint with one of the following Ombudsman.
Particulars of FAIS Ombud
P.O. Box 35655, MENLO PARK, 0102
Fax: (012) 3483447
Particulars of Long-Term Insurance Ombud
Private bag X 45, Claremont, Cape Town, 7735
Tel: 08606628937 / (021) 6575000
Fax: (021) 6740951
Exodec 229 (Pty) Ltd does take responsibility for the actions of its representatives and carries professional indemnity but only within the scope of their mandate. Please ensure that the representative does disclose and explain the scope of the mandate to you.
Exodec 229 (Pty) Ltd only has one mandate for the administration of funeral policies and a society plan, and that is with Constantia. The FSP does not own interest in Constantia nor does Constantia own interest in Exodec 229 (Pty) Ltd. The FSP does have a formal conflict of interest policy which is available on request, and should there ever be any conflicts of interest between the FSP and a client, It will be declared.
Kindly note that you should never sign a blank application form. You also should take care off all information submitted to insurer is factually correct, as any non-disclosure or incorrect information given on the application form, could lead to the repudiation of your claim and or cancellation of your policy. Please ensure that you receive a receipt at all times when paying premiums in cash, and that is the receipt of Exodec 229 (Pty) Ltd.
On signing this document Exodec funeral administration solutions confirm the offer of insurance has been accepted on behalf of Constantia Life and Health Assurance Company Limited.
The FSP and all its employees are serious about treating our customers fairly! We encourage you to communicate to us in the event that you feel you have not been treated in this manner.
The FSP earn commission and administration fees while the representative collects administration fees from the client.